Privacy Policy

1. About MedRegX India Pvt Ltd

MedRegX India Pvt Ltd ("MedRegX", "we", "us", or "our") is a regulatory consulting firm incorporated in India, providing compliance advisory services for medical devices, pharmaceuticals, cosmetics, food, AYUSH, and environmental sectors. Our registered office is located at First Floor, Sharma Market, Dadri, Gautam Buddha Nagar, Uttar Pradesh 203207, India.

This Privacy Policy explains how we collect, use, store, and protect personal information when you visit medregx.com or contact us for our services.

2. Information We Collect

We collect the following types of information:

• Contact Information: Name, email address, phone number, and company name when you fill out our consultation request or contact form.
• Business Information: Details about your product, regulatory requirements, or compliance needs that you share with us voluntarily.
• Usage Data: IP address, browser type, pages visited, and time spent on our website, collected automatically via server logs and analytics tools.
• Communication Records: Emails, WhatsApp messages, or phone call notes related to your enquiry or engagement with us.

3. How We Use Your Information

We use collected information to:

• Respond to your consultation requests and enquiries
• Provide regulatory consulting services you have engaged us for
• Send relevant regulatory updates, compliance alerts, or service information (with your consent)
• Improve our website experience and service offerings
• Comply with legal obligations under Indian law

We do not sell, rent, or trade your personal information to third parties.

4. Data Storage and Security

Your data is stored securely on servers hosted in compliance with industry-standard security practices. We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

Contact form submissions are stored in our secure database and accessed only by authorised MedRegX team members handling your enquiry.

5. Cookies

Our website uses essential cookies to ensure basic functionality. We may also use analytics cookies to understand how visitors use our site. You can disable cookies in your browser settings; however, some parts of the website may not function correctly without them.

We do not use cookies for advertising or cross-site tracking purposes.

6. Third-Party Services

We use the following third-party services that may collect data as per their own privacy policies:

• Google Analytics: Website traffic analysis
• Google Fonts: Typography rendering
• WhatsApp Business: Customer communication

7. Your Rights

Under applicable Indian data protection law, you have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate personal data
• Request deletion of your personal data (subject to legal obligations)
• Withdraw consent for marketing communications at any time

To exercise any of these rights, contact us at support@medregx.com.

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by law. Enquiry data is typically retained for 3 years from the date of last contact. Client engagement records are retained for 7 years as required under Indian business laws.

9. Children's Privacy

Our website and services are intended for business professionals and are not directed at children under the age of 18. We do not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated version on this page with a revised "Last updated" date. Continued use of our website after changes constitutes acceptance of the updated policy.

11. Contact Us

For any privacy-related queries, requests, or complaints, please contact: